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About FinancePortal
Contact Us
Questions, corrections, privacy requests, complaints or advertising enquiries — send us a message and we will reply by email. For account-specific problems with a bank or card, please contact the provider directly.
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Typical reply2 working days
Complaints: acknowledged within 3 business days
Send us a message
Other ways to reach us
| Purpose | How to reach us |
|---|---|
| General & corrections | Use the form above |
| Privacy & complaints | Form above, topic “Complaint” |
| Advertising | Form above, topic “Advertising enquiry” |
| Response time | Replies within 2–3 business days; privacy requests are confirmed within 10 business days and answered within 45 days |
Problems with a bank, card or loan?
FinancePortal is an information website — we can’t see or change your account, application, card or loan. Contact the provider first; if they do not resolve it, you can file a complaint with the regulator:
| Issue | Where to complain |
|---|---|
| Credit cards, loans, mortgages, student loans, banks | Consumer Financial Protection Bureau — consumerfinance.gov/complaint |
| Investments, brokers, advisers | SEC — sec.gov/tcr · FINRA — finra.org/complaint |
| Scams and identity theft | reportfraud.ftc.gov · identitytheft.gov; also inform your bank immediately |